I spent a couple more days working with it and I think the chocolate we were using was just to thick for Selmi’s tempering process. I thinned it out with cacao butter and now it’s working flawlessly.
We purchased the machine directly from selmi since they were running a decent package deal.
They usually do classes and I would have loooved to use that as an excuse for a trip but covid being what it is we’re making do
Thank you for your suggestions!