Recently went to a restaurant called sweet basil in spitafields market and had the most mind blowing experience, almost surreal. Turned up late at around 10:30pm just looking for a bite to eat. The place seemed like a pizza express kind of place. around £9 for bowl of pasta, £10-15 for meat. Seemed pleasant enough. Food came within about 5-10 minutes of us ordering... never a good sign especially when you have ordered chicken with roast potatoes. The bread was fairly tasty though stale (it tasted home made though). The food wasnt disgusting but was far from satisfactory. My potatoes tasted stale, the chicken was incredibly dry. My whole dish was swimming in balsamic vinegar which seemed like a desperate attempt injecting some flavour. The mountain of rocket was so strong that I couldnt taste anything else anyway. The bowl of pasta was fairly unpleasant too and seemed little more than a packet of pasta and some dolmio sauce. All in all hardly worth the money. I never complain... I have only ever once complained in my life and that was at ASK pizza where they at least apologised and refunded me the money. (The bechamel sauce was curdled and actually tasted revolting). I was hungry so didnt complain. However when the bill came I did say to the waitress that I thought the food was pretty awful. She got the manageress who just went crazy. I said that I thought the food tasted microwaved (my food was eye wateringly hot and then suddenly cooled down after a couple of minutes). The manageress lost it big time. Shouting at me, telling me how they cook the food from the finest ingredients, how the customer doesnt know anything and is not right, that they had never had a complaint in 10 years etc. I couldnt believe it! I pointed out that there werent actually any chefs in the kitchen since they had all gone home. I said that all she had to do when we arrived was tell us that the kitchen was closing and food may not be freshly prepared. She went on to tell me how italian bread is supposed to be stale and that everything was freshly cooked. I asked her how they could cook roast potatoes freshly in 5 minutes... she didnt have much of a reply. Is it any wonder that the english dont complain about food as much as they do in other countries such as the States. God help this place if they get any upset american customers. Am I being unreasonable or is this an example of the worst restaurant management ever!