My recent humble opinion: I just went to the one in Richmond VA last week. Everyone I was with was very excited about it before we arrived but calmed considerably as soon as we sat down. (4 others) After all the "hype" it seemed pretty bad. Our servers were not knowledgeable or accomodating, and they try to steer you towards the "family-style" menu )which is unappealing and overly complicated with price additions) and the more expensive or more fussy dishes. I'm "doing Atkins" but I'm comfortable with the Italian places here in San Diego b/c they have strong meat entrees that I can enjoy. So I checked out the Maggiano's menu on line before i visited and every meat dish except the roast chicken was breaded, battered, or at least "dusted" with flour. I arrived, scanned the menu and noticed the descriptions were absent but the choices were the same. I ordered the roast chicken (1/2--$18 if I remember correctly). The rest of the group ordered--a pasta "special", a pasta with pesto, eggplant parmesan and another parmesan something. The two "parmesan" dishes looked like elementary school cafeteria food. I did not venture a bite. I had two bites of my friend's pesto. It was perfectly ok. decent quality pasta, fresh tasting sauce. The pasta special was pronounced not worth sampling. The roast chicken was huge, presented in large pices, a little "hacked-up" looking if you try to follow J. Pepin's chicken carving techniques at home. It seemed to be more than 1/2 a chicken. The dark meat was flavorful, breast not so much. The skin was well seasoned but not crispy at all. One of the joys of Atkins is that I can eat chicken skin, so i was disproportionately disappointed. I complained to my DC friends at dinner at a trendy mezze place the next night, and they opined that it's ok for lunch, decent sandwiches, a step up from Sbarro. We asked the Bucca di Beppo question, but none of our crowd had tried that one. Anyone else?