I am here to update my comments. Under their new, energized, and gifted COO, Forno Bravo has reached out to me and expressed their concerns for my dissatisfaction. They have listened and responded. They are making good on this purchase and have displayed their professionalism and aim to please. Problems can be remedied through simple communication. I am impressed with Forno Bravo's devotion to customer service and their integrity, demonstrated by their commitment to make things right. On the basis of these unfolding developments, I would unequivocally and highly recommend Forno Bravo.