I want to love my PacoJet, really, I do. I love that I can take any plain base and instantly change the flavor by spinning in any number of items. I love that I can spin 20 quarts of ice cream in no time at all. I love how small it is. What I don't love is how often it breaks. Twice a year, I have to sheepishly go to my boss and explain that the PacoJets are acting up again and despite my babying them and reading anything I can find about how to love your PacoJet, we will once again have to pump hundreds of dollars into them. And I do baby them. I'd rub them with farm fresh, unpasteurized milk every day if I thought it would help. This time, the motor stopped starting up when I pushed start. All the green lights are on, I push the button, the up arrow turns green, and nothing. I took it to my local repair (I'm in Los Angeles) and they said I need a new control board and tubes and a scraper, to the tune of $826. When I inquire about is it normal after 5 years to need that, how come the machines keep breaking, why do they keep breaking, they can't help me very much and say it's like having to replace the brakes on your car. Yes, but I don't replace the brakes on my car every six months, like we've been doing with the tubes and scraper. I emailed the two other repair places in the country and they both said it sounds sketchy and send in the machine. My question is, where do you send your machine? I've got the distributer and the place in the New York. Any experience with these places? How much does the shipping set you back? And any other insights would be wildly appreciated. You never know, maybe Paco and I will mention you in our vows when we make up and try to make this romance work.
