Yes indeedy...it's very frustrating. And I'm glad you bring up the point of local stores having bottles shipped in. This is something that simply puzzles me (well, it used to; now I'm hardened and cynical.) A few weeks ago I was trying to track down a particular wine which was on sale at a good price, and I wanted to stock up for our "house" wine selection. Very few bottles were available in my vicinity, but I did find (i) a store about an hour's drive with several cases, and (ii) a store way out in the western part of the state with several cases. So I called the first store. Of course, they had none; it was an error on the website. And then I called the second store. They had it. But they didn't think they could ship it. But they weren't sure; the store manager thought it might not be allowed under LCB rules. She was very nice, and said she'd happily do it if she could, but asked me to call the LCB customer service hotline to check if it was permissible. So I did. And was never able to get through. As many times as I called, the automated call queue system ended up just dumping me to invalid extensions where the polite robotic voice told me she was very sorry but I'd pressed the wrong button. Or words to that effect. Sad.... So now I have no idea. And the changes implemented after the Mr. Newman departed have, in my eyes, resulted in a more confusing line-up with poorer selections and "bargains" that are unreliable. Sigh...