I have been reading the responses to this story over the past couple of days, and I feel like I would have to add my two cents. First and foremost, we are in a service industry. Rudeness is not acceptable. That's it that's all. Secondly, it is not required of the customer to worry about the restaurant's finances. Cancellations, flooding, blackouts,etc. are all part of doing business. As businessmen, not only great chefs, we are supposed to be aware of this, and, should be able to see it as a cost of doing business.