I discovered a substantial kink: I was excited to go to Porter House last night, their first night open. The staff was welcoming; the restaurant is beautiful; and the food was excellent--the oyster roast succulent, the porter house perfectly done, and the sides very tasty. I sat at the bar and was given astute service by the bartender, James. However, I was sadly surprised when I received my check and found that there was no 20% discount. I called James over and his response was, "What 20% discount?". I explained to him that it is advertised to be in effect from Oct. 3 to Oct. 8 and I had called earlier to confirm this with the reservationist. He escaped from the bar to investigate and returned stating, "don't worry, we'll take care of you." I told him that it was very difficult to believe that he would not be made aware of such a significant fact. He appeared to attempt to minimize the 'mistake'. I asked to speak with the manager who responded immediately. I asked him how this could happen that his staff is not aware of the discount; and I pointed out that apparently everyone else who had been eating at the bar was not given their discount. He apologized and appropriately offered a complimentary drink (which I thanked him for but did not accept). I told him I was embarassed to have to ask for my discount and that 20% is a lot of money (especially on my $200. tab (I ordered extra food to take home)), so that he was not convincing me that this was simply an oversight. He offered, "I hope you don't think I deliberately withheld this information from my staff." He read my mind (and I'm the one who is the psychiatrist). I thanked him for correcting the tab, told him I would return, and gratefully left a 33% tip.
