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Brownbear

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  1. Good afternoon David, Didn't know you were in boss, should of shouted me over if you saw me in the office, I had a training session at 1.15pm so was running late, hence me dashing off We have a brilliant team that look after our diners, so knew all our guests are in good hands, I started at 6.45am yesterday and it was the only time I could fit the gym in, I know I don't need to justify myself, but there was no malice intended. Great pic of Biscuit by the way and Nanna said you had a very good time. P.s stop pleading poverty too, I saw that Super-car you arrived in.... ha ha. v.jealous.
  2. How did I guess, Chicken..........I think we should all accept, I too have been charged Cancellations for reduction in numbers with 48 hours notice, and no I didn't mind as I had read the cancellation policy. 48 hours is more acceptable than 72 to me, chuck . 24 hours is far better. I can however, (off the top of my head) only think of the Fat Duck who charges anything like your cancellation charge of £95. The last place that asked for card details charged a flat rate £25 pp for cancellations/no shows. No one can compain at that, surely. Can I ask what you paid per person in reduction charge and was it in the UK? Out of all the Michelin and any other restaurants that we have dined at this year, (and that is very many indeed), less than a handful have asked for credit card details. Not sure even if The Ledbury or Gavroche or Helene Darroze asked me for one. Truly a tiny minority. As I stated at the start of this article I have every sympathy for restaurants who have to suffer the uncaring, selfish craphead people who no show. I'm not sure as to the ultimate answer to the problem is, but this thread has thrown up a few food for thought ideas. I may throw caution to the wind and book a table with you, (trouble is now I am unable to book under a pseudonym, as I would have to give credit card details). Would this affect my treatment in your establishment. Ha Ha, very funny, Unfortunatley all the restos you have mentioned are in London..... If you came would I treat you any different? of course not, we might have a chat over this subject after the meal, but don't worry, no preferential treatment will be displayed....
  3. How did I guess, Chicken..........I think we should all accept, I too have been charged Cancellations for reduction in numbers with 48 hours notice, and no I didn't mind as I had read the cancellation policy.
  4. Hey David It is for us, as you know, we have zero passing trade, so find it very difficult to re-sell on such short notice, The 90 pounds is worked on what we lose for a person not showing up. The good news is if we do sell a table that has been cancelled, we refund 100% of the cancellation fee back to the guest, making all parties happy. Hope this makes sense.
  5. I hate them. Just past experience dictates we protect ourselves. Earlier when we first opened we never did a credit card/cancellation policy and we lost nearly 11k in no shows in a year. Crippled us, and unfortunately has made us take the precaution..
  6. I know you're going to make the point 'Well what does it matter what it's served on', but when pushing for 2M* (which I believe he is) EVERYTHING counts. It's the attention to detail. How do you know that? Surely its what's on the plate, not what plate it's on. El Bulli served us dishes in plastic cups and wire mesh plates!!
  7. You can polish a turd by the way...............................if you varnish it 1st.
  8. Cheers for the fatherly advice Matthew, Unfortunatley you fall into the catergory of being overly opiniated to concerns that are not your own, now stop stalking me!! Unless you want to book a table, I've got one free on Thursday at 7.30pm. You could bring Howard. Let me know. Speak soon, Sat.
  9. I have a great compromise, Come back and I'll deduct the 45 quid off the bill as a good will gesture.
  10. The error was not ours. Email confirmation was sent and read by Howard which clearly stated two guests. Now please keep your nose out!
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