Lemontart, I'm sorry to hear about your experience. I assure you that every one of our glasses get polished and our restuarant gets dusted a couple of times a week, or as needed. We strive for perfection, like anyone else who cares in this business, but sometimes we miss things. We are only human. I will look into our cleaning process and see if there is anywhere we can improve. Was the fly a fruit fly, or a house fly? I would assume a fruit fly. The odd fruit fly does get into the sweeter liquor bottles on occassion, and in any dark busy restaurant they can end up in a drink. While not acceptable, these little pieces of pickled protien are harmless, and do not indicate that we are dirty. I hope you gave us a chance to bring you a fresh martini. Finally, you mention that our servers can be irritating to old people. In what way are they irritating? We have many regular customers, and quite a few of them are "old"(although I'm sure they don't like being called that!). I'm sure if they were irritated they wouldn't come back. Our servers enjoy serving people of all ages, and some of our favourite customers are "old". I think if they knew that old people found them irritating, they would want to know how they could change that situation. We thank you for your input, and would love for you to experience again, the restaurant that we are proud of and passionate about. Feel free to contact me at 604-873-9944 if you have any more concerns. Regards, Jeff Van Geest Chef/Owner Aurora Bistro ← Chef Jeff The fly was a house fly and while we were offered another martini it finally came along with our mains by which time we had a bottle of wine to go with the meal. We were there with my mother-in-law who asked a few questions about the menu as she is on a salt restricted diet. The server was not terribly helpful and when my mother-in-law later asked for fresh ground pepper the server rolled her eyes and said" You can't have salt but you can have pepper?" and walked away. I thought this was "irritating" to say the least. We have also been there with a family friend who is in her seventies and the server was less than patient with her as well. I can appreciate that the servers are very busy, but people who are not familiar with unusual ingredients or ways of preparation often do ask questions so they can make a decision about their orders. We have never had a bad meal at Aurora food wise - and the wine list is excellent - but others have had similar comments to mine about service, and some of them are in their late twenties which is closer to the age of the servers, so it's maybe not fair to say they are only irritiating to older people. We're not 40 yet Chef Neil " I am turning 40 soon, so I want to sit in silence " Wyles - so guess age is not our excuse for our "problem" - we only know how we like to be treated when we dine out. Getting back to the topic at hand -- so I don't get bumped -- I would still say if you want "a quiet place for Dad" Aurora with all those hard surfaces may not be the best choice (although personally I think the decor is great especially the use of plywood - a great made in BC product!!).