I am not a big wine drinker/buyer. Usually only a bottle/week between my husband and me. However, I have to say that I have always received good service from CW. I live on the eastern shore and order a case of Bordeaux futures every year. I like to do this b/c CW allowed you to purchase half bottles for only $30 more per case (24 bottles instead of 12). Last year I got full bottles b/c we split 2 cases with another couple so I hope that it's still true that you can order 1/2 bottles. Anyway, one year CW messed up and said my wine was in, when in fact, they only had the full bottles. I drove in only to be told they weren't in. Tom (can't remember his last name) called the next time and when I went to pick them up, he gave me 3 full bottles of wines that he liked to make up for my wasted trip the previous time. I also have never had a problem w/parking. Someone always helps me carry the wine out to my car too. (Not that I need it.)