Dear all concerned. We profusely apologize for any delay or miss shipment. As of late we have moved into our new production facility and have continued to maintain our ISO 9001:2001 Certification for manufacturing. This is the highest certification recognized by the international community. Additionally, we are continuing to upgrade and improve our web site www.ChefRubber.com to ensure a secure e-environment as well as quick ease of use. From everyone here at Chef Rubber, it is in our best interest to best serve you, our customer, to our best ability. We hope you will find of interest our NEW FDA compliant metallic appearing cocoa butter line called the " JEWEL COLLECTION " released today, Feb.14th, and soon to be uploaded to the web site ASAP. Again we can not express our deep concern for any delay in shipping. Kind regards, Chef Rubber 702-614-9350