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Do you get the manager or send food back


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31 replies to this topic

#31 Kouign Aman

Kouign Aman
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Posted 07 December 2011 - 12:25 PM

I would not send back a preparation I didnt like. Chance plays a part in life, and that's how the restaurant makes that dish.

I have sent back things that were improperly prepared or that should have been binned instead of cooked: chicken still cold in the middle, artichoke hearts fried to shoe-leather, a baked potato black in the middle with rot, fish you could smell from the other end of the table.

In a business setting, I would probably have just eaten the second one.
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#32 Norm Matthews

Norm Matthews
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Posted 10 December 2011 - 03:41 PM

I had to go out of town and the place I went has a popular chain Italian restaurant named after a fruit orchard. I went early so I could eat there and still have time to do some antique shopping before keeping my appointment. I ordered Chicken Parmesan. They were busy and the food took a very long time. By the time it came, I barely had time to eat before getting to the other place. The chicken was burnt on the bottom. I only took one bite and noticed it. I called the waiter. He offered to take it back but there was no time for that. I told him I didn't want to call the manager. He took the food away. I was sort of filled on the salad and bread sticks anyway. Then the bill came and the chicken was on the tab. THEN I wanted to see the manager. Everything was straightened out in the end.