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Relationship with Front of the House

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#1 Varmint

  • eGullet Society staff emeritus
  • 5,136 posts
  • Location:Raleigh, North Carolina

Posted 16 February 2004 - 11:42 AM

One of my most memorable meals came when you were at Gramercy Tavern, and the connection between the front of the house and y'all in the kitchen was superb. It seemed as if our captain and runners were able to convey every important detail to you to make our meal a better experience, and you were able to translate that onto the plate (including a most delicious dish of boiled peanuts -- but that's another story!).

What do you look for in your front of the house staff? Is it about experience, or is it really about a good fit with your personality?
Dean McCord

#2 Marco Canora

Marco Canora
  • participating member
  • 19 posts

Posted 16 February 2004 - 03:09 PM

While we place a big emphasis on education and training with our front-of-the-house staff at Hearth, I don't believe that the basic qualities of good hospitality, such as personal warmth, an interest in learning, and a positive attitude, can be learned or taught. So, the hiring and interviewing process is very important. My partner, Paul Grieco, has an excellent sense for people with strong potential. Many of our staff didn't come to us with a whole lot of experience, but Paul does a great job of molding and inspiring them. He is able to really get the servers, hostesses, and managers excited about delivering great hospitality and service to the guest.