Posted 16 February 2004 - 03:09 PM
While we place a big emphasis on education and training with our front-of-the-house staff at Hearth, I don't believe that the basic qualities of good hospitality, such as personal warmth, an interest in learning, and a positive attitude, can be learned or taught. So, the hiring and interviewing process is very important. My partner, Paul Grieco, has an excellent sense for people with strong potential. Many of our staff didn't come to us with a whole lot of experience, but Paul does a great job of molding and inspiring them. He is able to really get the servers, hostesses, and managers excited about delivering great hospitality and service to the guest.