I've never understood why people will leave a restaurant unhappy or feel uncomfortable about sending food back.
Maybe they're afraid we're going to spit in their food? Not happening where I work, not a chance. Even on a day when we're getting crushed, we all recognize that the chef isn't paying our paychecks. The guests are. Guests get what they want. And if we can't make the dish the way they want it, they deserve to have something else instead.
We'd never send out a sloppy dish like the one BeeZee described. The cooks would be afraid to put that in front of the expediter. The expediter would never give that to the food runner. And the food runner would never accept it from the expediter. Everyone's paycheck depends on that dish going out right. The food runner's pay is DIRECTLY affected. At least three people screwed up -- the person who prepared the dish, the person who put it on the tray with the other orders for BeeZee's table, and the person who put that dish in front of BeeZee.
That tells me that there is more going on than simply a "sloppy cook." I agree with Tri2Cook -- sloppiness. Probably on more than one person's part. Unless this "mom and pop" is a very, very small place where pop is the "chef/expo/cook" and mom is the "server/busser/hostess."
Edited by ScoopKW, 20 May 2013 - 09:38 AM.
Who cares how time advances? I am drinking ale today. -- Edgar Allan Poe