Following is the entire exchange with Mr. Levine, verbatim. I will let it speak for itself. For background, I was trying to register the Juan Gil 2010 to my cellar, but the Cellartracker site, despite displaying a large number of options from this bodega, would only allow the 2012 vintage to be selected.
- Why do I have to register separately for the forum?
- I have been attempting to add the Bodegas Juan Gil 2010 to my cellar. The site refuses to recognize anything other than 2012 Bodega Juan Gil Honoro Vera Calatayud, no matter what I do.
If these are endemic issues, I'm going to stop trafficking on the site now. Which would be a shame, the site seems to have some great features.
Sorry, the forum is separate. It takes 30 seconds to register, and you only need to do it once if at all.
For the Juan Gil, please just type less or be careful with your search. The wine is there and has been for nearly a year.
I am not sure what is endemic here. I do recommend reading the search tips:
HELP Search Tips
Search using any information from the wine label. If you don't get any matches, try typing less (e.g. just the first few letters of a producer or vineyard name). Use a wine label decoder if you are unsure how to interpret a label.
I've tried six times tonight, reselecting the straight 2010 bodegas vintage each time. The site keeps defaulting to the 2012. Darn, and I had such high hopes for your site.
Somehow a quarter of a million people have managed to add 40 million bottles. Can you please tell me the steps you are following? Clearly something is going wrong, and I would be happy to help.
I hope you march onward to a pleasant weekend.
Mr Levine, I have typed the term "juan gil" in the search bar. Of the many options that are then listed, I have six times tonight clicked the 2010 vintage. Despite which, the site persistently defaults to the 2012 vintage. The tone of your response indicates that I am at fault. I don't know how to reply to that.
There are two ways to do this:
1) Do your search on the ADD WINE screen which is more optimized for this scenario: https://www.cellartr...ickproducer.asp
On the QUICK LINKS menu click on ADD WINE TO CELLAR.
2) Or if you are doing a general search and then wish to use the side panel on the right, please note that you much FIRST click onto the row for the wine in question. I am guessing that your 2012 is the first item in the long list of items returned in the search. So THEN click on the row for the wine you wish to add. Alternatively if you hover your cursor over the wineglass icon for the specific wine, a HOVERCARD appears that you can also use to add the wine to your cellar.
You might want to quickly peruse this help topic which covers this, and the brief screencast video would likely be very helpful as well:
I am not sure how you are inferring tone from an email. If I were to infer the tone of your email, it might be passive aggressive since you repeatedly have sent me emails that are pointed and accusatory and threaten to “leave” a site you have barely used and never paid for. However my site is free, and I willingly answer questions directly. I believe the answers you seek are above.
So apparently I inferred incorrectly.