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Polyscience Creative vs. Chef Series

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34 replies to this topic

#31 rotuts

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Posted 17 June 2014 - 10:36 PM

""   Update: After a few emails back and forth (and me refusing to buy another circulator at a discount) it seems like they are going to honor the warranty even though it expired a few months ago as a courtesy. Very cool of them. "":

 

excellent !


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#32 dcarch

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Posted 18 June 2014 - 03:59 AM

"----2- any suggestions how i might be able to repair it myself? is it a fuse that is burnt? can the heater be busted? ----"

 

​Do not try to fix a device like this yourself unless you are very very experienced with power electric work.

 

​High power, cramped components, water operating environment ------- someone can be killed if you don't know the proper way to wiring things up.

 

dcarch



#33 paulraphael

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Posted 18 June 2014 - 07:32 AM

Update: After a few emails back and forth (and me refusing to buy another circulator at a discount) it seems like they are going to honor the warranty even though it expired a few months ago as a courtesy. Very cool of them.

 

Maybe let them know you're posting about your, um, positive customer service experience on egullet, and your blog that's read by millions. Phrase it in a way that's more carrot than stick. It might encourage them to offer reasonable service to everyone.


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#34 FoodMan

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Posted 18 June 2014 - 11:28 AM

Definitely been a positive experience dealing with the customer support via email. Quick responses and already sent me all the forms to return the one I have and get a new one. Could not have asked for a better outcome. 


E. Nassar
Houston, TX

My Blog
contact: enassar(AT)gmail(DOT)com


#35 Smithy

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Posted 18 June 2014 - 01:21 PM

That's great news, Elie.  Thanks for posting about the positive outcome.


Nancy Smith, aka "Smithy"
HosteG Forumsnsmith@egstaff.org

"Every day should be filled with something delicious, because life is too short not to spoil yourself. " -- Ling (with permission)

"There comes a time in every project when you have to shoot the engineer and start production." -- author unknown






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