Experiences with concierges
Posted 04 February 2003 - 09:24 AM
Posted 04 February 2003 - 09:34 AM
A colleague of mine in the London office called them and asked if they could arrange a booking for four at the Square for later in the week. The response was, "Is that a restaurant?" She indicated that it was. The "concierge" on the other end then asked if perhaps my colleague had the Square's phone number at hand...
MadVal, Seattle, WA
Proud signatory to the eG Ethics code
Posted 04 February 2003 - 09:42 AM
Posted 04 February 2003 - 10:22 AM
The Adventures of Bond Girl
I don't ask for much, but whatever you do give me, make it of the highest quality.
Posted 04 February 2003 - 10:28 AM
My challenge to the Concierge - Please point me to some greasy spoons and similar joints that are local favorites and have been around for years and years. I explained my website and the grease stain rating system.
It turned out she was the Assistant Concierge. Her response, "Oh no, we couldn't recommend any places like that for our guests. Most of them are in dangerous neighborhoods!"
I persisted. She suggested I take it up with with the Head Concierge. I tried. Left my name and number with her. Called the Concierge Desk a number of times. Head Concierge was never there. Left a number of messages. Stopped by the desk. When I suggested that in many hotels the Concierges almost always return phone calls from guests, the Assistant Concierge told me that the Head Concierge was very busy, but she'd give her another message.
Never did hear from the Head Concierge. Never did get any suggestions. Never did stay at that Hyatt again.
Posted 04 February 2003 - 11:24 AM
Posted 04 February 2003 - 11:56 AM
Yes I did, by filling out one of those forms in the room. Management never responded. Go figure.
Terrible. Sounds like a pretty unreliable and badly-trained concierge desk. Sorry to hear about it. Did you complain to anyone in the hotel about this?
It's been my experience that there is a dramatic drop in the capability of concierges:
1. Between Europe and the U.S.
2. Between long established, classic, non-chain hotels and the chain hotels, with the exception of Ritz Carlton and many Four Seasons hotels. Too many concierges in the U.S. are mostly booking agents for the city bus tours.
Posted 04 February 2003 - 01:45 PM
Now that's what I call outstanding service!
A long time ago while I was staying at Claridges in London, I had to move rooms due to water problems. I was there on business at the time, and had most of my work papers spread across the floor of my room. When I moved, I told the concierge to move everything like it was. When I got to my new room that evening, I found all my papers spread across the floor in the exact same pattern as the old room.
Have a look at my website, fluteperformer.com!
Posted 04 February 2003 - 02:28 PM