My son is in the hotel business, and has worked at the concierge desk in several luxury hotels. I am going to relate here something that he has told me. Not because I believe you to be interested in his personal experience, but because my question is whether or not you find his experience to be typical.
At the hotel concierge desks where he has worked there are posted lists of restaurants. They have been told that they are never to recommend restaurants not on those lists, under thread of termination.
My son was told that the hotel was not interested in seeing to it that its guests have the best dining experience of their lives, but that they are supremely interested in seeing to it that they don't have the worst.
For example, the city where my son currently works is well-known for a particular ethnic cuisine. Many of the hotel guests ask at the concierge desk for the "best" restaurant of that type. Now, the hotel staff does have a particular favorite, but it's in a somewhat dodgy part of town, the ambience is non-existant, and the restaurant occasionally fails health inspections. So, when the people at the concierge desk are asked for recommendations, they always suggest two or three of the large, well-known, santitized, "Americanized" but safe restaurants.
Question: Is this typical?
In addition, my son says that he rarely pays for a meal out. The staff at the concierge desk is frequently invited via telephone, or by means of offering them some sort of coupon or chit for free meals. And also, he says that when they are dining out, they have discovered that should they mention where they work, the restaurant usually "comps" them. Because hotel work at their level is not particularly lucrative, they accept these free meals.
Question: Is this typical? Do you see any ethical problems with it?
Thanks again for your time.
Edited by Jaymes, 12 January 2003 - 02:04 PM.