2 replies to this topic

[snowangel]

Could you please give us a little bit of your background -- how you came to be a concierge, what makes you a great concierge, how you establish yourself as a concierge, as (as Cabby also asked) how you keep track of details, just what a day at work involves, how often you are called when you are not on duty, on the basis what information do you make recommendations (for restaurants, activities, places to see, theatre, etc.) to guests?

Edited by snowangel, 11 January 2003 - 09:57 PM.

[ranitidine]

Do you provide information to the police about people and activities at your premises?

[fresh_a]

To Snowangel: Thanks for your interest.

I, as many of my colleaegues, sort of fell into the position. I began working with a very large American entertainment and theme park company here in France, my main thrust being to learn the French language perfectly. There I stayed five years, and then decided to make the move to Paris, where I opened a top luxury hotel, then three years or so later, moved on to my present establishment.

Throughout this time, I worked as dishwasher, banqueting, lifeguard,security, valetparker, doorman, etc (most of this for the entertainment park company), then when in Paris, I rapidly moved up to Assistant Concierge, then Concierge.

My day consists of taking guest requests, either for those in-house, coming or leaving, and making sure that these requests are taken care of in a timely fashion, always trying to exceed the expectations of the guest. Requests may be anything from restaurants suggestions and reservations, reccomendations for nightspots, luxury car rental, calling a doctor, babysitter, etc. ANYTHING can and has happened! The important thing is to always listen carefully to the client to understand what he wants, and to always appear posed, calm and to take an interest in making the clients stay with us as enjoyable as possible.