I have found that a good concierge is "worth his weight in gold" and often chose a hotel based on its concierge. Is this a common practice? Do guests understand the value of a good concierge? Do guests ask for help in advance via e-mail or fax prior to arrival? Do guests ask for the impossible at the last minute? In your opinion, what is a "good" guest and a "bad" guest?
A Good Conciege
Started by
lizziee
, Jan 11 2003 10:50 AM
2 replies to this topic
#2
hollywood
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- participating member
- 2,814 posts
Posted 11 January 2003 - 03:16 PM
Most Americans who travel frequently seem to have a rough sense of what to tip waiters and cab drivers. What are some guidelines for tipping a concierge?
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#3
fresh_a
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- participating member
- 1,282 posts
Posted 12 January 2003 - 06:26 AM
Lizziee, thanks for the question.
Many people place great faith in the Concierge, and will choose their hotel accordingly. With me, I have even had clients change their hotel because I moved to another establishment.
I don't know if all guests understand the value of a good concierge, however most of them know how to use us to their advantage (!)
We get an avalanche of advance requests by phone, fax and e-mail. This requires two, full-time secretaries...
Many people place great faith in the Concierge, and will choose their hotel accordingly. With me, I have even had clients change their hotel because I moved to another establishment.
I don't know if all guests understand the value of a good concierge, however most of them know how to use us to their advantage (!)
We get an avalanche of advance requests by phone, fax and e-mail. This requires two, full-time secretaries...
Anti-alcoholics are unfortunates in the grip of water, that terrible poison, so corrosive that out of all substances it has been chosen for washing and scouring, and a drop of water added to a clear liquid like Absinthe, muddles it." ALFRED JARRY
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