A Good Conciege
Posted 11 January 2003 - 10:50 AM
Posted 11 January 2003 - 03:16 PM
Posted 12 January 2003 - 06:26 AM
Many people place great faith in the Concierge, and will choose their hotel accordingly. With me, I have even had clients change their hotel because I moved to another establishment.
I don't know if all guests understand the value of a good concierge, however most of them know how to use us to their advantage (!)
We get an avalanche of advance requests by phone, fax and e-mail. This requires two, full-time secretaries...