Feedback on Guests' Meals
Posted 11 January 2003 - 08:30 AM
For instance, how detailed might a guest's comments about a restaurant be and do guests tend to comment with equal frequency after having received a good meal as a less satisfactory meal? Do you have a significant number of "regular" guests whom you know understand haute cuisine and are articulate about it? Do guests expect attention from the chef and the maitre d', or a good table, when you make the reservation, and complain when such attention is not forthcoming?
Do you tend to receive feedback the next time you call the restaurant for a reservation? Do you hear about any "no shows" on the part of one of your guests?
Thanks for your participation on the board.
Posted 12 January 2003 - 07:08 AM
I normally don't bother a busy restaurant with too many questions, unless I feel it necessary, ie very difficult or VIP guest.
Most establishments know we have a good (and sometimes diffcult) clientelle and will keep us informed accordingly. In the case of negative feedback, most places will try to let us know before the clients returns, with as much detail as they can provide.
Our clients will generally give us both negative and positive feedback, and we, in general, have a very open forum with our guests concerning their evenings out.
Our guests normally get the best tables (as they are accustomed, for the most part being rich and influencial, and/or well-known), but rarely will an establishment give freebees.
Posted 12 January 2003 - 07:37 AM
Given your mention of the significance of listening to your guests, what respective verbal and non-verbal cues from a guest would cause you to direct that guest to each of the Paris three-stars (when the guest seeks your recommendation)?
Is age a significant determinant of your recommendations? How do you gauge dining experience on the part of a guest, and is such experience a determinant? How about nationality (e.g., Asian guests vs. American guests)? Is restaurant price level a factor you consider?
What rough percentage of your day do you spend obtaining feedback from, and making reservations at, restaurants?
Posted 14 January 2003 - 01:34 AM
Age,nationalitydon't really come into play much, as most of our guests are pretty cosmopolitan, knowledgable and have enough cash to pay for any meal in the city...
We try to get as many details as possible, type of restaurant, casual, trendy, elegant, type of cuisine wished, classic, contemporary, etc. Close to the hotel, far from the hotel, dress code sometimes comes into play... there are a lot of different factors that play in making a reccomendation....often, we get the "feel" as well.... meaning a client will come and say , "I want something like this, and this", and immediately, we know where to send him...
Posted 14 January 2003 - 01:35 PM
Posted 15 January 2003 - 12:31 PM
Posted 15 January 2003 - 01:29 PM
What is the best medical facility for emergencies in Paris? Are there facilities that are open 24 hours?
On an unrelated note, what Internet cafes close to subways stations are there on the Right Bank (1st or 8th arrondisements) and Left Bank (6th or 7th arrondisements), apart from the large facility near Les Halles?
Posted 02 February 2003 - 03:05 PM
The American Hospital in Neuilly sur Seine is excellent.
Otherwise SOS Medecins offers 24/7 emergency service, and even the paris firemen (pompiers) intervene in emergency situations
Try EasyEverything , rue de la Harpe or bd Sebastapol on the Left bank. In the 8th, there is the Vivendi Cafe near the Etoile
Posted 02 February 2003 - 07:35 PM
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